Return and exchange policy
1. Scope of application
Generally covers all buyers and sellers registered on the platform。
Including but not limited to discrepancies in product descriptions、quality problem、Wrong or missed delivery、Failure to receive goods, etc。
2. Return and exchange time limit
Buyers need to initiate a return or exchange request within a specific time after receiving the product，The common time is7Return within days without reason，15Exchange within days for quality issues。
The platform allows buyers to fill in the shipping number after the seller has provided it5-90Within the day（The delivery time varies according to different types of express delivery）Initiate a return and refund request。
3. Reason for return or exchange
Product issues：Including goods that do not match the description、Quality issues, etc。
Personal reasons：If you don't want it after buying it，Some platforms offer no reason return services，But the buyer may need to bear the shipping cost。
4. Return and exchange process
apply：Buyers submit return and exchange requests online，Fill in the reason，Upload necessary proof（As shown in the photo）。
to examine：Platform or merchant within the specified time（as24hour）Review application。
return goods：After approval，The buyer returns the product according to the instructions。
Acceptance and Handling：Merchants inspect the goods upon receipt，If the conditions are met, a refund or exchange will be processed。
refund/Exchange completed：Refunds are usually returned through the original route，Exchange will send out a new product。
5. Freight cost borne
Quality issues are usually borne by the merchant for round-trip shipping costs。
No reason for return may require the buyer to bear the return shipping cost。
exceptional case（Seller Responsibility）The shipping cost is borne by the seller。
6. exceptional case
Three Guarantees Policy：For some products，Implement the national three guarantee policy（return goods、replace、repair）。
Cross border shopping：Like Amazon's“Global Shopping Protection Plan”，Provide additional protection for cross-border shopping。
7. Platform intervention
If the negotiation between the buyer and seller fails，The platform can intervene in mediation，Even directly processing refunds。